Getting To Know You
When you visit our Web site, you may choose to give us basic information: name, email address, mailing address, ZIP code, phone and credit card numbers. This allows us to process your transactions more efficiently, and ultimately, to give you a higher caliber of customer service. Your Internet service provider's address, the name of the Web page directing you, as well as your clicks and activity on our site. This tracking data helps us understand how to make our site more available and user friendly to our customers.
Getting to Know What You Like
We also gather customer information by taking note of the purchases you make. Think of it as a concierge service where customer preferences are remembered for future consideration. Your information will NOT be sold or rented to other companies. We may share contact information with third party service providers in order to serve you better.
Information At Your Service
The personal information we collect is primarily intended to offer better customer service and to improve communications. The customer information we collect is combined to provide greater security and inform customers of products and services that may interest them. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail, or email if questions arise regarding their orders.
Information Secure Under Lock And Key
We take all reasonable steps to protect our customers' personal information against loss, misuse, and alteration. We use encryption technology whenever receiving and transferring your personal information on our site.
When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL). If one of these icons does not appear, please contact customer service at 407.323.5630 to complete your purchase.
Update Your Information
Updating your contact information is quick and easy. Just contact us, including your previous and current full name, mailing address, email address and phone number. Please understand updates may take from six to eight weeks to process from the date of request receipt.
Remove Your Name From Our Lists At Any Time
Once you have made a purchase, we may contact you by email or postal mail to notify you about our products, services, contests and promotions, as well as to help us learn how we can better serve you. To delete your name from our email mailing list, click the link in the email or contact customer service. We appreciate your patience as it may take up to a week to process your request from the date of receipt.
Protecting Children's Privacy
Incon Lighting adheres to a strict privacy code regarding children and does not knowingly accept personal information from any child. If it is brought to our attention that a subscriber is under age, we will immediately remove all personal and identifiable information from our records in compliance with the Online Children's Privacy Protection Act of 1998. In addition, we will not disclose this information to any other companies.
Cookies Are Served
We currently contract with several online partners to help manage and optimize our Internet business and communications.
We use Constant Contact to send emails that you have agreed to receive. Web cookies are used in those email messages and at our Web site to help us measure the effectiveness of those emails. You can "opt out" of this email cookie at any time from the Incon Lighting email mailing list.
Links To Sites And Services
At times, we provide links our customers may be interested in. We are not responsible for these sites. If you choose to explore these sites and services, we suggest that you carefully review their individual Privacy Policies.
Customer Care Department
Monday - Friday, 8:00 a.m. - 5:00 p.m. (Eastern Time)
Customer Service Department
5481 S Bryant Ave
Sanford, FL 32773